Analyzing quantitative data such as purchases or clicks helps understand what happened. Analyzing what your customers are saying highlights their expectations and thus eliminates the guesswork when creating products.
A single view of customer feedback is crucial for optimizing product and customer experience as well as operational efficiency and strategic decisions.
Emosio categorizes customer feedback by touchpoints and highlights urgency and root causes so teams know what actions to take to improve their product.
Cleaning and categorizing customer feedback data and setting up NLP workflows is a time consuming task that Emosio handles for you.
Just select your customer feedback channels and Emosio handles all connections via API, ftp or databases.
Emosio loads your data to a PostgreSQL database so you can query in SQL and explore in your existing dashboard.
Emosio uses deep learning (vs. machine learning) and emotion analysis (vs. sentiment) for better performance and insights.